evelynavenue

Policy

CUSTOMER SERVICE 

Thank you for shopping at Evelyn Avenue. We are committed to offering you prompt service. You may contact a customer service representative directly, via email at store@evelynavenue.com


OUR GUARANTEE

We guarantee that your order arrives in safe, perfect condition. If, for some reason, your product arrives broken or damaged, please contact us immediately at store@evelynavenue.com and we can make immediate arrangements. Please include your order number within the email.


DISCLAIMER

Evelyn Avenue does not represent or warrant that the content accessible in this site is accurate, complete or current. Pricing and availability information is subject to change without notice. We reserve the right to refuse shipment of product to anyone for any reason.


RETURN POLICY

Sorry, we cannot accept returns or exchanges on fragrances or fragrance samples, due to possible product tampering conditions that may occur. However, we may consider refunds on a case by case basis. You must contact us at store@evelynavenue.com before any merchandise is returned. This policy helps us maintain strict quality control guidelines, and ensures that every fragrance shipped is in 100% original condition.

All other products: We do not accept returns or exchanges on any products that have been opened or used.


PAYMENT OPTIONS

We accept American ExpressVISA, MasterCard, and Discover.

Sorry, but we do not accept checks or CODs. We apologize for any inconvenience.



ORDER FULFILLMENT 

At this time, Evelyn Avenue ships exclusively within the United States.

Orders are shipped Monday through Friday. We try to fulfill orders within 24 hours of receipt providing it has been received before 10am CST. We cannot guarantee your order will be shipped out within 24 hrs, but we try our best to see that it does.

If an order contains a back-ordered or sold out product, we will not ship that order until the missing products are back in stock. Business days are Monday through Friday, excluding holidays.

Your credit card will be charged instantly at the time of your order.


ORDER CONFIRMATION

Once your order is placed with evelynavenue.com, you'll receive an email confirmation.


Shipping Rates

Our shipping rates apply to each specific item, as follows.  Please note that the addition of any other item to your cart will incur an additional charge which corresponds to these rates:

United States  (50 ml perfume only) US Post Priority Mail $8.00

United States (7 ml purse spray only)


United States (samples only) 
 US Post Priority Mail

$8.00


$4.00
United States (DVD only) US Post Priority Mail $4.00


Order Fulfillment 

Orders are shipped Monday through Friday. We try to fulfill all orders within 24 hours of receipt providing it has been received before 12 noon. We cannot guarantee your order will be shipped out within 24 hrs, but we try our best to see that it does. If an order contains a back-ordered or sold out product, we will not ship that order until the missing products are back in stock. Business days are Monday through Friday, excluding holidays.

Your credit card will not be charged until we ship your order.


PRIVACY AND SECURITY POLICY 

Your privacy on the Internet is of the utmost importance to us. We at Evelyn Avenue want to make your experience online satisfying and safe. Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

If you have opted-in to receive updates from evelynavenue.com, we may use your e-mail address as a means to contact you, our customer, regarding updates to the site, new product offerings, and/or ways in which we can improve your future shopping experiences. You can always decide that you want to stop receiving any of these updates by opting out of our database.  Simply contact us at store@evelynavenue.com to inform us you wish to unsubscribe.

Types of information that we collect:
Customer information is collected at the time of a sale in order to complete the online sale transaction and to deliver the products orderded. Customer lists, information, and email addresses are never sold or distributed to third parties.


Cookies:

Evelyn Avenue uses "cookies" to allow the transfer of information from our payment interface to our site. If you've set your browser to warn you before accepting cookies, you will most likely receive a warning message.


Our servers track the type of web browser you are using, the page to which you link from, and which pages of our website are most popular. We collect this information to better understand what products and services are of interest to evelynavenue.com visitors.

Security:

All of our transaction information and data collection is secured through paypal and shopify.


Welcome

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